Due to the unprecedented number of lost and stolen packages in the mail system lately, we strongly suggest that you opt-in to include shipping insurance for your orders at this time. It is already pre-selected for you at checkout, so by taking no action, you are covered.
The shipping insurance through Route Package Protection will allow you to have your order refunded or replaced at no cost if it is lost, stolen, or damaged. "Lost" can also be considered no shipping updates on the tracking info for more than 7 days. If you have opted-in for the shipping insurance and would like to file a claim, please visit https://claims.route.com. To be considered for a refund or replacement item, the Route Package Protection policy requires any issues to be reported within 15 days of the delivery date, as stated by your order's tracking info. For more information on Route Package Protection visit www.route.com.
REFUNDS AND REPLACEMENTS will only be issued if the purchase was made directly through A Taste Of Africa. If you purchased your product at a retail store or another online partner, you will need to contact them directly to either exchange the product(s) or to obtain a refund.
FILING A CLAIM WITH USPS:
Shipping Insurance is totally optional. You do not have to purchase it. However, if your package is lost , damaged or missing contents during transit and you did not purchase the optional Shipping Insurance (Route Package Protection), you will need to contact the United States Postal Service directly to file a claim.
Phone USPS: 1-800-275-8777
File a claim with USPS click here
Contact USPS via email click here
USPS website click here