Sahara Naturals® products are made with high-quality natural and organic ingredients designed to nourish and support healthy skin. We focus on clean, effective formulations using recognizable ingredients you can trust—without unnecessary additives.

Yes! Many of our products are formulated with gentle, skin-loving ingredients suitable for sensitive skin. However, we always recommend performing a patch test before full use, especially if you have allergies or highly reactive skin.

Absolutely. Our products are designed to work for all skin types—dry, oily, combination, and sensitive.

Sahara Naturals® Whipped Body Butter and Raw Shea Butter products may melt in temperatures of 89°F or higher.

During warmer months (May through September), products may soften or melt while in transit. If temperatures exceed 90°F for extended periods, we may delay shipping until conditions improve to help protect your order.

No. Shea butter is a West African ingredient that naturally withstands heat. Melting does not impact the effectiveness or quality of the product.

If your product melts:

• Let it return to room temperature
  Or place it in the refrigerator to solidify
  

Note: Whipped butters may lose their fluffy texture but will still provide the same moisturizing benefits.

If you live in a hot climate or are ordering during summer months, please order at your own risk. We recommend contacting us before placing your order if you have concerns.

• Ship to an address where someone can receive the package (such as a workplace)
• Bring your package indoors immediately after delivery
• Avoid leaving packages in direct sunlight, mailboxes, or porches

We currently ship within the United States, including:

• APO, FPO, and DPO military addresses
• Puerto Rico
• Guam
• U.S. Virgin Islands

Shipping to Alaska, Hawaii, and U.S. territories may take longer than standard delivery times.

Not at this time.

At this time, expedited shipping is not available for APO, FPO, or DPO addresses.

Yes! We offer free shipping on orders over $60.00 within the United States.

Be sure to follow us on social media for special promotions and additional free shipping offers.

Orders are typically processed within standard business timelines. However, during periods of extreme heat, shipping may be delayed to prevent product damage.

All sales are final. Because our products are made with natural ingredients and handcrafted in small batches, we do not accept returns or exchanges.

We encourage you to carefully review product descriptions before placing your order to ensure the best experience.

To maintain the highest standards of hygiene, quality, and product integrity, we are unable to restock or resell returned skincare products.

Additionally, natural and handmade products may vary slightly in texture, scent, or appearance—this is part of their authenticity and not considered a defect.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Once reviewed, we will promptly send a replacement at no additional cost.

If an item is missing, please notify us within 3 days of delivery, and we will prioritize reshipping the missing item.

Refunds are evaluated on a case-by-case basis and are issued at the discretion of Sahara Naturals.

If approved, refunds will be returned to your original payment method. Please allow several business days for processing.

• Shipping fees
• Shipping insurance costs
• Products that show natural variation in color, scent, or texture

If a package is returned to Sahara Naturals, we will issue a refund for the product cost only. Shipping and insurance fees are non-refundable.

Shipping insurance is pre-selected at checkout to help protect your order.

If you keep shipping insurance selected, your package is covered for loss, theft, or damage. In this case, you may file a claim within 15 days of delivery, and we will assist you through the process if needed.

If you choose to remove shipping insurance at checkout, Sahara Naturals is not responsible for lost, stolen, or damaged packages. In these cases, you will need to file a claim directly with United States Postal Service (USPS) or the shipping carrier used for your order.

Sahara Naturals® products are made with high-quality natural and organic ingredients chosen for their effectiveness and skin benefits.

We focus on using clean, recognizable ingredients that help nourish, hydrate, and support healthy skin.

Yes. Every product includes a full ingredient list on its product page so you can make informed decisions about what you’re putting on your skin.

Our formulations prioritize natural and naturally derived ingredients. We aim to avoid unnecessary additives and focus on simple, effective skincare solutions.

Because we use natural ingredients, slight variations may occur from batch to batch. These differences are normal and do not affect product performance or quality.

Our products are carefully formulated with skin-friendly ingredients. However, we always recommend performing a patch test before use, especially if you have sensitive skin or known allergies.